Privacy Policy

Terrapy Nutrition Private Limited ("Terrapy," "we," "us," or "our") is committed to protecting your privacy. we respect your concerns about privacy and value the relationship that we have with you. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website [website address] (the "Site"). By using our Site, you consent to the practices described in this Privacy Policy.

We may collect the following types of information:

• Direct Input: When you provide information during account registration, placing orders, subscribing to newsletters, or participating in surveys.
• **Personal Information:**This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information (when applicable).
• Automated Means: Data such as your browsing activity, device information, IP address, and location may be collected using cookies and similar technologies to enhance your user experience.
• Third-Party Sources: We may receive data from social media platforms, promotional partners, or updated delivery information from third parties to improve service.
• Cookies and Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our Site.

We collect information in the following ways:

• Directly from You: When you register an account, place an order, subscribe to our newsletter, or contact us.
• Order history, preferences, and browsing activity
• Automatically: Through cookies and tracking technologies when you browse our Site.
• Payment details for transactions, which are securely processed through PCI-DSS compliant services
• From Third Parties: We may receive information from third-party service providers, such as payment processors and analytics providers.
• Location data (with your consent)

We collect only what is necessary to provide and improve our services. Please avoid submitting unnecessary information.

We use your information for the following purposes:

• Service Delivery: To process orders, handle transactions, and provide customer support.

• Personalization: To tailor content, advertisements, and services based on your interests. To send you newsletters and marketing communications (you can opt-out at any time).

• Communication: To send account updates, promotional materials (with opt-out options), respond to inquiries and to communicate with you about your orders, products, and services.

• Legal Compliance: To meet legal obligations, resolve disputes, and enforce our terms of service.

• Improvement: To analyse trends, improve our platform's functionality, and enhance the user experience.

• Security: To detect and prevent fraud, manage risks, and protect against unauthorized activity.

• To perform analytics.

We use cookies to collect data that helps us personalize your experience, track preferences, and improve our services. You can manage your cookie settings in your browser. Disabling cookies may affect some platform features.

We may share your information with:

• Service Providers: Third parties who perform services on our behalf, such as payment processing, order fulfilment, or analytics.

• Legal Obligations: We may disclose data if required by law or to protect the rights, safety, and property of our users and the public.

• Business Transitions: In the event of a merger, acquisition, or sale, your information may be transferred to the new entity, which will uphold this privacy policy.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Terrapy uses industry-standard security practices, including encryption, secure servers, and access controls, to protect your data from unauthorized access, alteration, and misuse. However, no system is entirely secure, and we cannot guarantee complete data protection.

We retain your data only as long as necessary to fulfil its purpose, comply with legal obligations, and support business operations. Once no longer needed, we will securely dispose of your information.

You have the right to:

• Access and Update: Review and update your account information at any time.
• Opt-Out: Unsubscribe from promotional communications via the provided links or by contacting us.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Withdraw Consent: Where we rely on consent, you may withdraw it at any time. To exercise these rights, please contact us at support@terrapy.in
• Deletion: You can request that we delete your personal information (subject to legal limitations).
• Data Portability: You can request a copy of your personal data in a machine readable format.

Our Website is not intended for children. We do not knowingly collect personal information from children under this age

Our platforms may contain links to third-party websites. Terrapy is not responsible for the privacy practices or content of these external sites. We recommend reviewing their policies before sharing personal information.

We regularly review our privacy policy and may update it without notice. Changes will be effective immediately upon posting. Continued use of our platforms signifies your acceptance of any changes.

If you have any questions or concerns about this policy or your data, please contact us at:

Terrapy Nutrition Private Limited Email: support@terrapy.in - 9820492928 Address: 501 Shree Prasad House, 35th Road TPS III, Bandra West, Mumbai 400050

This privacy policy reflects Terrapy’s commitment to transparency, security, and respect for your privacy. Thank you for trusting us with your information.