Refunds & Cancellation Policy

• Once an order is shipped, cancellations will NOT be allowed.
• For COD orders, failure to accept delivery may result in the suspension of future COD privileges.

Terrapy does not accept returns except in cases of:

• Product damage during transit
• Incorrect product shipment

If you receive a damaged or incorrect product, you must:

• Notify us at support@terrapy.in within 48 hours of receiving the order.
• Provide clear photos/videos showing the damaged or incorrect item, packaging, shipping label, and invoice.
• Once verified, we will initiate a replacement of the product.
• If a replacement is not possible (e.g., out of stock), a refund will be processed.
• Refund amount will reflect in the original mode of payment method within 14 business days.
• For COD orders, we will refund the amount to your bank account within 14 business days of upon approval of a refund request.

• Products that have been used, opened, or have tampered seals are not eligible for return.
• No refunds or exchanges will be provided for reasons such as personal preference or change of mind.

We accept:

• Credit & Debit Cards (Visa, MasterCard, RuPay, One Card, etc.)
• Net Banking & UPI
• Digital Wallets
• Cash on Delivery (COD) (additional charges apply)
• For instalment-based packages, recurring deductions will be processed as per the agreed cycle at the time of payment through our payment gateway partners.

• Terrapy provides transit insurance for all shipments. This insurance is valid only until the package is delivered.
• After delivery, Terrapy holds no responsibility for product loss, damage, or theft.

This policy ensures a fair, transparent, and hassle-free experience for all our customers. For any assistance, feel free to contact us at support@terrapy.in / 9820492928. Thank you for choosing Terrapy Nutrition Private Limited!