Terrapy does not accept returns except in cases of:

• Product damage during transit
• Incorrect product shipment

If you receive a damaged or incorrect product, you must:

• Notify us at support@terrapy.in within 48 hours of receiving the order.
• Provide clear photos/videos showing the damaged or incorrect item, packaging, shipping label, and invoice.
• Once verified, we will initiate a replacement of the product.
• If a replacement is not possible (e.g., out of stock), a refund will be processed.
• Refund amount will reflect in the original mode of payment method within 14 business days.
• For COD orders, we will refund the amount to your bank account within 14 business days of upon approval of a refund request.

Free Gifts & Promotional Items

All complimentary gifts, promotional items and free products offered by Terrapy are subject to availability and may be changed, substituted or withdrawn at Terrapy’s discretion.

Unless expressly stated otherwise at checkout, customers cannot select or request a specific free gift. The gift provided will be based on the promotion applicable to the order and available stock at the time of fulfilment.

If a free gift is received damaged or unusable, please contact us with the relevant details. Terrapy will make reasonable efforts, as a gesture of goodwill, to provide a replacement. Where the same item is unavailable, Terrapy may substitute it with another complimentary item of its choice, subject to availability.

Free gifts have no cash value and cannot be exchanged, returned, redeemed for cash, converted into a discount or credit, or exchanged for another Terrapy product.

Replacement or substitution of any complimentary gift will be at Terrapy’s discretion and subject to availability.

• Products that have been used, opened, or have tampered seals are not eligible for return.
• No refunds or exchanges will be provided for reasons such as personal preference or change of mind.

We accept:

• Credit & Debit Cards (Visa, MasterCard, RuPay, One Card, etc.)
• Net Banking & UPI
• Digital Wallets
• Cash on Delivery (COD) (additional charges apply)
• For instalment-based packages, recurring deductions will be processed as per the agreed cycle at the time of payment through our payment gateway partners.

• Terrapy provides transit insurance for all shipments. This insurance is valid only until the package is delivered.
• After delivery, Terrapy holds no responsibility for product loss, damage, or theft.

This policy ensures a fair, transparent, and hassle-free experience for all our customers. For any assistance, feel free to contact us at support@terrapy.in / 9820492928. Thank you for choosing Terrapy Nutrition Private Limited!